As the coronavirus pandemic continues to rage around the globe, businesses and entrepreneurs have had to continuously adapt to the changes. We’ve seen every industry impacted, and while some have managed to thrive in the changes, this time has been very difficult for most business owners.
This is especially true for companies and businesses that deal with clients, according to Jacques Poujade. As a Managing partner at LendPlus, he deals with clients on a daily basis, and has had to adopt new practices to survive in this climate.
Jacques is an expert when it comes to real estate and real estate investing, so we wanted him to weigh in on this issue and hear how he’s been handling coronavirus-related client concerns.
Jacques, tell us about your background.
I’ve been working in financial services for more than three decades, and it’s been quite the journey. I started out getting my Master’s Degree in Finance from McGill University, and then started to work in financial services.
Now, as a Managing Partner at LendPlus, I use all of that experience to work as a direct lender, and help people find alternative mortgage solutions.
Why did you want to work in this field?
I truly believe that every family, every person, deserves to achieve their version of the American Dream. And I’ve seen oftentimes, that lending solutions can be the one thing getting in the way of that.
Think about it: you finally found your dream home, but traditional lending solutions aren’t working out for you, and you have to miss out on this opportunity. I’ve made it my goal to help people achieve their dreams.
What are some coronavirus-related client concerns?
Well, at first especially, people were worried about meeting in person. This is still the case now, but people are more willing to meet in person.
I want to do what’s safest for everyone, so I’m offering video consultations for anyone who wants them. We’re actually allowing clients to meet over video chat as much as physically possible.
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That’s great, what else?
Next, if they do want to come in in-person, I’m sure that everything is following proper protocols. Masks will be worn, of course, and there will be enough space for everyone to socially distance themselves.
Third, we’re making sure to disinfect high-touch surfaces, before and after clients come in. People are definitely concerned about that, and also having proper supplies available. To respond to that, we’re sure to have hand sanitizer and masks available.
And lastly, I think people are concerned about their issues being pushed aside because of COVID-19. I want them to know that despite the distance, I’m still here, and we’re still prioritizing their cases and their concerns the same as we always do.
Do clients feel like you’re able to resolve their concerns?
I definitely think so. Everyone is really understanding of the fact that this is unprecedented times, and they’re willing to take precautions to make sure everyone is safe.
They’re also expressing a lot of gratitude for the steps that we’ve taken in order to ensure that safety is prioritized, but work can still get done.
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